Warranty & Support

Below are some of the factors that guarantee that your purchase is a safe one.

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Warranty included

All E-scooters come with a 12 month warranty covering batteries/parts and labour.

Warranty excludes consumable parts such as tyres, tubes, grips, brake cables and brake pads. Normal wear and tear, and damage caused by abuse, accident or lack of reasonable care, non-observance of the instructions for use, poor maintenance, and modification of the product are not covered under the warranty.

Within Wellington region E-scooters can be picked up or serviced on-site, outside of Wellington region we will cover return freight of e-scooter.

E-scooters require standard service and maintenance, much like a bike – the first service is at 1000kms and at 1000km intervals after this.

The first service is FOC – but excludes consumable parts as above.

Ultimately we are here to make sure you get many years of use from your e-scooter, we will do all we can to ensure you are satisfied with the product, and will also trade your old e-scooter in when you want to upgrade or replace.

Serviceable Locally

If something goes wrong with your scooter, we have the parts and the knowledge to help solve it. Servicing is free within the first 1000Km of travel, onwards from that a minimum charge of $60 will apply.

Within Wellington region E-scooters can be picked up or serviced on-site, outside of Wellington region we will cover return freight of e-scooter.

 

Experienced team

Moove’s team of technicians will be able to help when you need it.

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